Coach booking platform solution

Solve the problem of reserving coaches and sparring partners for sports events; select the appropriate coach based on the coach's strength, address, evaluation and other factors.

Member Account When a user accesses the system for the first time and wants to make an appointment with a coach or sparring partner, the system jumps to the registration page and fills in the name, gender, phone number and other information to register; when the user accesses the system again, the registered member automatically logs in through the WeChat ID.
Coach and sparring account When a user wants to apply to become a coach or sparring partner, the system jumps to the registration page and fills in the name, gender, phone number and other information to register; after registering as a coach or sparring partner, you need to submit proof of identity, qualifications, select a level, complete information such as service venues, service hours, service items and charging standards, and submit it for review.
Coach/Sparring SortingCoaches are sorted by the three criteria of coach level, popularity, and evaluation and displayed on the homepage of the coach; sparring coaches are sorted by popularity and evaluation and displayed on the homepage of the sparring; all criteria are arranged in descending order, and the same level is arranged by the first letter of the name.
Students reserve coaches/sparring partners Obtain the customer's LBS positioning, and recommend nearby arenas and top resident coaches based on the positioning; or customers can manually filter venues and coaches based on the positioning.
Browse and select a coachSelect service items (adults, children, units), class hours, select a venue, date and time (not optional if the coach has fixed the venue and time), confirm the appointment and pay; the coach will confirm the venue and time, and adjust the venue and time according to the actual situation, and negotiate with the students.
Browse and select a sparring partnerSelect service items (adults, children, units), class hours, select a venue, date and time (if the sparring partner has fixed the venue and time, it is not selectable), confirm the appointment and pay; the student confirms the venue and time, and adjusts the venue and time according to the actual situation, and negotiates with the sparring partner.
Cancel Appointment To cancel an appointment after a student has successfully made an appointment, just click "Cancel" on My Course in the student center. After cancellation, the system will notify the instructor and partner. Free cancellation is available 4 hours before the appointment start time. If the cancellation time is less than 4 hours before the appointment start time, 10% of the fee will be deducted as compensation to the instructor. If the venue fee has already been incurred, the venue fee will be deducted as well. If a fixed class is canceled, the instructor will negotiate with the instructor to make up the class.
Evaluation and ComplaintsStudents evaluate the coach/sparring service and venue. Only after the evaluation, the coach/sparing coach can receive the corresponding service compensation. If you do not submit an evaluation, the service compensation will be transferred to the coach/trainer account 8 hours after the course ends; if you are not satisfied, the student can submit a complaint. After submitting the complaint, the compensation payment process will be suspended, and the platform will mediate and handle it as appropriate.
Course ManagementThe coach/sparring coach can view the course schedule according to historical dates, future dates and today.
Course Change If the course needs to be temporarily changed due to subjective or objective reasons, the coach/trainer will make the change on the course management page.
Course FeedbackAfter the course is completed, the coach/trainer needs to provide timely feedback on the course situation and description of exceptions; student sign-in operations are also required in children's training. During children's training, students who ask for temporary leave must negotiate with the coach to handle the sign-in matter.
Telephone appointmentClick "Telephone appointment" to jump directly to the platform hotline page, where customer service will assist in completing the order.
Student rechargeStudents can recharge through WeChat payment and Alipay payment in the personal center.
Balance withdrawalThe coach/trainer can withdraw the account balance to the WeChat wallet through the withdrawal application.
Points, coupons supports querying points and their acquisition and usage details; supports querying coupons and their acquisition and usage details.
Coach/Sparring ManagementAdd new coaches and sparring partners: The backend can add coaches/sparring partners and their personal information, grades, charging standards, etc.; supports reviewing their registration information and submitting relevant information; supports changing the relevant information of coaches/sparring partners, querying students under their names, and deleting coaches/sparring partners;
Service label managementYou can add service labels in the background and associate the labels with each coach/sparring partner.
Evaluation Management The training provided by students to the coach/sparing partner needs to be reviewed in the background before it can be displayed to the front desk; and only after the evaluation review is passed, the coach/sparing coach can obtain this fee.
Coach/Sparring Level Settings Set their level, as well as the proportion of service fees the platform collects for different levels of coaches/sparing coaches.
Student managementStudent information management, add students, query basic information of students, modify and delete students.
Student course management Query student course status and make modifications.
Points management supports the setting of behavioral points such as registration, daily login, service reservation, recommended registration, participation in or winning competitions, etc.; supports the setting of points consumption deduction cash ratio; supports viewing of all points details.
Coupon management supports adding, modifying, and deleting coupons, and setting coupon usage restrictions. Users who receive coupons can use them within the usage period.
Coach/trainer account managementQuery the coach/trainer account balance and amount details; coach/trainer withdrawal review.
Teaching plan management For adults and children, standard teaching plans are produced for different training purposes; when the number of courses ordered by the user exceeds 10, the corresponding standard teaching plans are pushed to the coach in the background; the coach combines the student situation and the standard teaching plan to customize the teaching plan, including course arrangement, basic techniques, practical skills, comprehensive training, strength training, warm-up and relaxation, etc.
WeChat message template Reminder for successful payment of reservation service (for students), reminder for new reservation (for coaches/sparers), reminder for successful reservation (for students, coaches/sparers), reminder 2 hours before the appointment expires (for students, coaches/sparers).
Teaching plan reminderWhen students reserve more than 10 class hours, the coach will be reminded to adjust the lesson plan.
Venue management supports adding, modifying, and deleting venues; editing venue names, addresses and other information.

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Coach booking platform solution

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